How long does my order take to ship?
All products are packaged in-house and shipped within 3 business days following your order via USPS, UPS, or Fedex. If you preorder a product, it will be shipped within ~4 weeks of your order unless otherwise stated on the product listing. All items in an order ship together for all orders, including orders that contain a pre-order. Tracking information will be automatically shared via email once products have shipped. If you have any questions regarding your order, please reach out via email.
Do you offer international shipping?
I am pleased to be able to offer international shipping through UPS and DHL. I'm currently able to accommodate shipping to 191 countries.
Please note: as of 3/15/24 international orders are shipped DDU, meaning that there may be taxes and/or duties required upon delivery or in customs. I am not able to assist in the payment of these fees.
Can I choose any shipping for my order over $150?
If you qualify for the automatic free shipping on orders over $150, the package will be sent with either USPS Priority Mail or UPS Ground/Standard at the seller's discretion regardless of the choice you make at checkout. If your order is over $150 and you would like to upgrade your shipping, please reach out before placing the order and an upgrade fee can be arranged.
What is your return policy?
We have a strict no returns policy. However, if you believe there was a problem with your order, please reach out and let us know.
How can I cancel my order?
Cancellation requests will be honored when submitted within 6 hours of the initial order so long as the order status hasn't cchanged to fulfilled/shipped. If more than 6 hours have passed since the order was placed or if the order has been shipped, there is a strict no cancellation and no refunds policy. This policy applies to all orders, including pre-orders.
My package says delivered but I didn’t get it. What should I do?
Once the package is shipped it is under the responsibility of the shipping carrier (USPS, UPS, or Fedex). At this point there is very little I can do to help but please reach out and I can share some links to file a claim with the carrier! If the package does not arrive after all the steps are completed with the correct mail carrier, I will do my best to replace the item(s) ordered on US orders. International orders are not eligible for replacement due to the high freight costs, but include complimentary shipping insurance for the full value of the item(s) ordered.
